> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quickshops.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Always-on agent

> Watches your store in the background and drafts suggestions for you to approve. Pro-only. Uses your AI credits when it runs.

The always-on agent keeps an eye on your store while you are away. When something you care about happens — a new order, a refund request, low stock, or a scheduled check-in — it writes a draft suggestion under **Things to do** on your dashboard. Nothing changes in your live store until you approve it.

<Info>
  Always-on agent is a **Pro** feature. It uses the same **AI credits** as chat in the dashboard, Telegram, and Claude or Cursor. You are charged only when it runs, based on how much AI it used.
</Info>

## How it differs from chat

|                    | **Chat**                                | **Always-on agent**                |
| ------------------ | --------------------------------------- | ---------------------------------- |
| Who starts it      | You ask for something                   | Events and schedules you turn on   |
| Where you work     | Dashboard, Telegram, or Claude / Cursor | **Things to do** on your dashboard |
| Billing            | AI credits when you chat                | AI credits each time it runs       |
| Live store changes | Only after you approve                  | Only after you approve             |

Use chat when you want to make a change yourself. Use always-on when you want drafts waiting for you.

## Turn it on

<Steps>
  <Step title="Upgrade to Pro">
    Open **Account → Billing** if you are not on Pro. Always-on needs Pro and some AI credit balance.
  </Step>

  <Step title="Open Agent settings">
    Go to **Settings → Agent**.
  </Step>

  <Step title="Enable the agent">
    Turn **Always-on agent** on. We start you with watches for refunds, orders, stock, and catalog. Change what it watches under the same settings page.
  </Step>

  <Step title="Review Things to do">
    Drafts show on your dashboard home. Approve, dismiss, or open one in chat if you want help with it.
  </Step>
</Steps>

## Billing

* Pro includes a monthly AI credit allowance (see [pricing](https://quickshops.app/pricing)). You can buy more anytime in **Account → Billing**.
* Chat and always-on share the **same** credit balance.
* If your balance is empty, the agent pauses until you add credits or the next monthly amount lands.
* Turn the agent off anytime under **Settings → Agent** to stop background runs.

## Related

<CardGroup cols={2}>
  <Card title="Customize your store" icon="message-square" href="/store/customization">
    Update your store by chat, then approve before anything goes live.
  </Card>

  <Card title="Telegram" icon="send" href="/integrations/telegram">
    Chat with your store from your phone on Pro.
  </Card>
</CardGroup>